Citizens' Charter

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 I.      To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects. 

II.      To address the concerned authorities, in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action. 

III.      To acknowledge receipt of all complaint cases within one week 

IV.      To furnish final replies to complaints relating to retirement benefits within two months of their receipt 

   V.      To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt 

    VI.      To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt 

 VII.      To suitably disseminate knowledge and information on the procedures and processes to all ‘stake holders


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